Terms and Conditions

Operated by Print-IQ Singapore Pte Ltd Effective date: 1 Jul 2026 · Last updated: 28 Jul 2026

Key 24-month commitment disclosure

1. PrintOne is a fixed 24-month subscription commitment.
2. The subscription is not cancellable during the Minimum Commitment Period, except where termination is required by applicable law or expressly permitted in these Terms.
3. If the Customer terminates early, or Print-IQ terminates because of the Customer’s payment default or material breach, the full Equipment Price stated in the Order Summary will become immediately due and payable, together with outstanding subscription, usage, repair, collection and other properly payable charges.
4. Subscription fees already paid are payments for the service period already provided and are not instalments of the Equipment Price unless the Order Summary expressly states otherwise.
5. The Equipment Price must be shown clearly in the Order Summary before the Customer accepts the subscription.
6. On payment in full of the Equipment Price and all other outstanding sums, ownership of the Equipment will pass to the Customer, unless the Order Summary expressly provides a different end-of-term ownership arrangement.
7. This Key Commitment Disclosure forms part of the Agreement and must be specifically acknowledged by the Customer.

1. Parties and agreement

1.1 These Terms and Conditions (“Terms”) govern the PrintOne printer subscription service (“Service”) supplied by Print-IQ Singapore Pte Ltd (“Print-IQ”, “we”, “us” or “our”) to the person or entity identified in the Order Summary (“Customer”, “you” or “your”).

1.2 PrintOne is operated by Print-IQ. Epson is the manufacturer or supporting technology brand associated with eligible printers and consumables, but is not the contracting party under this Agreement unless expressly identified as such in the Order Summary.

1.3 The agreement between Print-IQ and the Customer (“Agreement”) consists of: the Order Summary or accepted application; the Key 24-Month Commitment Disclosure; these Terms; the Privacy Policy; any plan-specific service description, acceptable-use rules and published charges expressly incorporated into the Order Summary; and any written amendment signed or electronically accepted by both parties.

1.4 If there is an inconsistency, the following order of precedence applies: a written amendment signed by both parties; the Order Summary; the Key 24-Month Commitment Disclosure; any plan-specific service description; these Terms; and other incorporated policies.

1.5 Product images, website summaries, advertisements and sales materials are illustrative and do not override the Order Summary or these Terms.

2. Definitions

Activation Date means the date stated in the Order Summary or, if no date is stated, the date the Equipment is installed and accepted or first made available for use, whichever occurs first.

Customer Premises means the approved delivery and installation address.

Equipment means the printer and any supplied accessories, modules, cables or other hardware identified in the Order Summary.

Equipment Price means the full retail or agreed equipment recovery price clearly stated in the Order Summary, inclusive or exclusive of GST as specified there.

Minimum Commitment Period means 24 consecutive months beginning on the Activation Date.

Monthly Subscription Fee means the recurring monthly charge in the Order Summary.

Order Summary means the customer-specific document or electronic record setting out the selected plan, Equipment, fees, page allowance, Equipment Price, Activation Date, installation address and other commercial particulars.

Page Allowance means the included page quantity and counting method stated in the Order Summary or plan description.

3. Eligibility, application and approval

3.1 An individual applicant must be at least 18 years old and legally capable of entering into the Agreement.

3.2 A business applicant must be duly registered or otherwise validly constituted, and the person accepting the Agreement must have authority to bind it.

3.3 Applications are subject to availability, serviceability, identity verification, credit or fraud checks, and Print-IQ’s approval.

3.4 We may request reasonable supporting information or documents. We may decline an application where information is incomplete, inaccurate, inconsistent, unable to be verified, or where there is a material credit, fraud, operational, legal or serviceability concern.

3.5 Submission of an application is an offer by the applicant. The Agreement begins only when Print-IQ confirms acceptance or delivers and activates the Service, whichever occurs first.

4. Order summary and disclosure

4.1 Before acceptance, the Order Summary must state at least: the selected plan; the Equipment make and model; the Monthly Subscription Fee; the Page Allowance; the Equipment Price payable upon an Early Termination Event; the Minimum Commitment Period; applicable installation, delivery, usage and other disclosed charges; whether prices include GST; the approved installation address; and the intended ownership arrangement at the end of the Minimum Commitment Period.

4.2 The Customer must review the Order Summary and notify us of any error before acceptance or installation.

4.3 The Customer acknowledges that the Equipment Price is a material term and has been clearly disclosed before entry into the Agreement.

5. Minimum commitment period

5.1 The Service is subject to a fixed Minimum Commitment Period of 24 months.

5.2 Except where required by law or expressly permitted by these Terms, the Customer may not cancel, suspend, downgrade, transfer, permanently relocate or otherwise avoid the remaining commitment during the Minimum Commitment Period without triggering Clause 15.

5.3 The Minimum Commitment Period continues during any suspension caused by the Customer’s default, access failure, misuse or other Customer-responsible event, unless Print-IQ agrees otherwise in writing.

6. Fees, GST and recurring payment

6.1 The Customer must pay: the Monthly Subscription Fee; excess usage or additional page charges, if applicable; non-standard delivery, installation, relocation or configuration charges; charges for loss, misuse, unauthorised modification or damage not covered by the Service; the Equipment Price where an Early Termination Event occurs; and all other charges clearly disclosed in the Order Summary or validly incurred under the Agreement.

6.2 Prices are subject to prevailing GST. The Order Summary must state whether each price is GST-inclusive or GST-exclusive.

6.3 The Monthly Subscription Fee is billed monthly in advance, beginning on the Activation Date or applicable billing date.

6.4 The Customer authorises recurring charges to the approved payment method for all sums due under the Agreement.

6.5 The Customer must maintain a valid payment method and promptly update billing details.

6.6 A payment processor, such as Stripe, may collect and process payment details under its own terms and privacy notice. Print-IQ does not require the Customer to send complete card details by ordinary email or messaging.

6.7 Except where required by law or expressly agreed, fees for a commenced billing period are not refundable or pro-rated.

7. Page allowance and usage

7.1 The included Page Allowance is specified in the Order Summary.

7.2 Page-counting rules, including treatment of colour, monochrome, duplex, blank, test, maintenance, A3 or other page types, must be stated in the applicable plan description before launch.

7.3 Unused pages within the monthly Page Allowance are forfeited at the end of each monthly billing cycle and do not roll over. A fresh Page Allowance begins with each new billing month.

7.4 Excess pages beyond the monthly Page Allowance are charged at $0.05 per page.

7.5 Meter readings generated by the Equipment or approved service-management system will be used for billing and service administration, subject to correction where there is a demonstrated technical or recording error.

7.6 The Customer must not tamper with, disable or circumvent page counters, meter-reporting features or other controls used to administer the plan.

8. Delivery, installation and activation

8.1 Standard delivery and installation are included only to the extent stated in the Order Summary.

8.2 The Customer must provide accurate premises information, obtain required permissions, provide safe access, ensure suitable power and network conditions, and ensure an authorised adult or representative is present.

8.3 We may charge for failed appointments, repeated delivery attempts, unsafe conditions, non-standard access, additional cabling or work outside the included scope, provided the charge was disclosed or agreed before the additional work.

8.4 Installation dates are estimates unless expressly guaranteed in writing. We are not liable for delay caused by stock shortages, access restrictions, third-party dependency, force majeure or Customer delay.

8.5 The Customer must inspect the Equipment at handover and promptly report visible damage, incorrect model or material installation defects.

9. Equipment ownership, care and risk

9.1 During the Minimum Commitment Period, legal title to the Equipment remains with Print-IQ unless the Order Summary expressly states otherwise.

9.2 The Customer receives a limited right to possess and use the Equipment at the Customer Premises for the duration of the Agreement.

9.3 The Customer must not sell, pledge, lease, dispose of, part with possession of, modify, open, repair or remove ownership markings from the Equipment except with written approval or through an authorised technician.

9.4 Risk of loss, theft or damage passes to the Customer on delivery, except to the extent caused by Print-IQ or its appointed contractor.

9.5 If the Equipment is lost, stolen, destroyed or damaged beyond economical repair for reasons not covered by the Service, the Customer must pay the applicable replacement or Equipment Price stated in the Order Summary, less any insurance proceeds received by Print-IQ for the same loss.

10. End-of-term ownership

10.1 Subject to full payment of all 24 Monthly Subscription Fees and any other outstanding amounts due, including any outstanding excess-page charges, ownership of the Equipment will transfer to the Customer at no additional charge. On transfer, the page service contract and the machine warranty end.

10.2 The Equipment is transferred in its then-current condition, subject to non-excludable statutory rights and any continuing manufacturer warranty expressly stated.

11. Ink, consumables and parts

11.1 Only ink, consumables, parts and onsite services expressly included in the selected plan are included.

11.2 Included ink is for normal use with the subscribed Equipment and may not be resold, transferred or used in another device.

11.3 We may use usage information and meter readings to determine replenishment timing and quantity.

11.4 The Service does not include paper, specialist media, third-party software, network equipment or other items unless expressly stated.

12. Maintenance, repair and replacement

12.1 Included maintenance, repair or replacement is subject to reasonable troubleshooting cooperation, access to the Equipment, compliant use, availability of parts or replacement stock, and disclosed exclusions.

12.2 Included support does not cover, unless expressly stated, accidental or deliberate damage, loss, theft, fire, flood, pest, liquid, power surge, unsuitable environment, unauthorised repair or relocation, unauthorised consumables, cosmetic damage, or faults outside the Equipment.

12.3 A replacement unit may be new or refurbished and may be the same model or an equivalent model with reasonably comparable functionality, subject to availability.

12.4 Replaced equipment becomes Print-IQ’s property and must be returned as directed.

13. Customer responsibilities

The Customer must provide accurate information, pay all charges, use the Service lawfully, protect credentials, follow safety and maintenance instructions, permit reasonable service access, maintain suitable premises, report faults or loss promptly, and ensure other users comply with the Agreement.

14. Payment default and suspension

14.1 A payment is overdue if not received by the due date.

14.2 Subject to applicable law and reasonable notice where appropriate, we may suspend non-essential Service features, stop consumable fulfilment, suspend support, require a deposit or alternative payment method, or terminate for material or repeated default.

14.3 Suspension does not cancel the Agreement or stop charges from accruing during the Minimum Commitment Period where the suspension results from Customer default.

14.4 The Customer is responsible for reasonable third-party collection and legal costs actually incurred and legally recoverable.

15. Non-cancellation and early termination

15.1 Non-cancellable commitment. The Customer acknowledges and agrees that the Service is a fixed 24-month commitment and is not cancellable during the Minimum Commitment Period, except: where cancellation or termination is required by applicable law; where Print-IQ commits a material breach that substantially deprives the Customer of the Service, and fails to remedy that breach within a reasonable period after receiving written notice; or where Print-IQ expressly agrees in writing.

15.2 Early Termination Events. An “Early Termination Event” occurs where, before the end of the Minimum Commitment Period: the Customer requests or purports to cancel or terminate; the Customer permanently stops using or refuses the Service; the Customer downgrades, transfers or relocates contrary to the Agreement; the Customer fails to pay and the Agreement is terminated for default; the Customer commits a material or repeated breach and fails to remedy it within any reasonable cure period given; the Customer becomes insolvent or ceases business, subject to applicable law; the Equipment is sold, disposed of, lost, stolen, unlawfully retained or damaged beyond economical repair for a Customer-responsible reason; or the Customer prevents installation, service or recovery after acceptance and does not remedy the failure within a reasonable period.

15.3 Amounts due on early termination. Upon an Early Termination Event, the following become immediately due and payable: all unpaid Monthly Subscription Fees and other charges accrued up to the effective termination date; the full Equipment Price stated in the Order Summary, without depreciation or reduction for Monthly Subscription Fees already paid, except for any upfront equipment amount expressly credited in the Order Summary; excess usage, non-covered repair, failed appointment, relocation and other properly incurred charges; chargeback, collection and legal costs to the extent reasonably incurred and legally recoverable; and applicable GST.

15.4 Purpose and disclosure of Equipment Price. The parties acknowledge that: the subscription pricing is offered in reliance on completion of the full 24-month commitment; the Equipment Price represents the agreed full price of the Equipment supplied under the plan and is disclosed before acceptance; the Customer has had the opportunity to compare the subscription with purchasing equipment outright; and the Customer specifically accepts the Equipment Price as a material term.

15.5 Ownership after early termination payment. Once the Customer has paid the Equipment Price and all other outstanding amounts in full, ownership of Equipment remaining in the Customer’s possession will pass to the Customer, free of Print-IQ’s title, unless the Equipment is third-party leased, has already been recovered or replaced, or the Order Summary expressly provides a different arrangement. Print-IQ will not require both full payment of the Equipment Price and return of the same Equipment as an uncompensated double recovery.

15.6 Print-IQ termination without Customer default. If Print-IQ terminates the Agreement for convenience during the Minimum Commitment Period without Customer default, the Customer will not be charged the Equipment Price solely because of that termination. Print-IQ will provide reasonable instructions concerning continued use, return or transfer of the Equipment and refund any prepaid fee for a period after termination, subject to applicable law.

15.7 Statutory rights. Nothing in this Clause excludes or restricts a right or remedy that cannot lawfully be excluded, including any applicable right concerning an unfair practice, non-conforming goods, regulated cancellation rights or unenforceable penalties.

16. Expiry and continuation after 24 months

16.1 At the end of the Minimum Commitment Period, the Service will end automatically.

16.2 We will provide reasonable notice of any material post-term fee or service change where required by law or the Agreement.

17. Relocation, transfer and plan changes

17.1 The Customer must obtain written approval before relocating or transferring the Equipment.

17.2 Relocation is subject to serviceability, technician availability, access and applicable charges.

17.3 If the Customer relocates outside the supported service area during the Minimum Commitment Period and the Service cannot reasonably continue, the request to end the Service will be treated as an Early Termination Event unless Print-IQ agrees otherwise in writing.

17.4 An upgrade is subject to availability, revised pricing and any new or extended commitment expressly accepted. A downgrade is not permitted during the Minimum Commitment Period unless agreed in writing.

18. Warranties and consumer rights

18.1 We will provide the Service with reasonable care and skill.

18.2 Manufacturer warranties apply only to the extent stated in the Order Summary or applicable manufacturer warranty.

18.3 Nothing in the Agreement excludes statutory rights or remedies that cannot be excluded or restricted under Singapore law.

19. Limitation of liability

19.1 Nothing excludes or limits liability for death or personal injury caused by negligence where exclusion is prohibited, fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot be excluded or limited by law.

19.2 Subject to Clause 19.1, Print-IQ is not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, opportunity, goodwill, anticipated savings, business interruption or loss of data, except to the extent such exclusion is not permitted by law.

19.3 Subject to Clause 19.1 and applicable law, Print-IQ’s aggregate liability will not exceed fees paid in the preceding 12 months or $1,000, whichever is lower.

19.4 Any limitation or exclusion applies only to the extent it satisfies applicable reasonableness and consumer-protection requirements.

20. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control. The affected party must take reasonable steps to mitigate the impact. Statutory rights remain unaffected.

21. Personal data

We will handle Personal Data in accordance with the PrintOne Privacy Policy and applicable law. Marketing consent is separate from consent reasonably necessary to provide and administer the Service.

22. Electronic records and communications

22.1 The Agreement may be formed and accepted electronically.

22.2 Electronic records, checkbox acceptances, one-time-password confirmations, digital signatures and other reliable electronic methods may evidence acceptance.

22.3 Notices, invoices, payment reminders and service communications may be sent to the latest contact details provided by the Customer.

23. Notices

Formal notices must be sent to:

Print-IQ Singapore Pte Ltd UEN: 201419987M Address: 8 Ubi View Singapore 408554 Email: enquiries@print-iq.com.sg Customer support: helpdesk@print-iq.com.sg

A Customer request to terminate must be made in writing through the designated channel. A request does not waive the 24-month commitment or Early Termination charges.

24. Assignment and subcontracting

The Customer may not assign the Agreement without written consent. Print-IQ may appoint contractors while remaining responsible for its contractual obligations, and may assign the Agreement as part of a bona fide corporate restructuring or business transfer, subject to applicable law.

25. Changes to these terms

We may update these Terms for legal, regulatory, security, operational or service reasons. A change will not retrospectively impose a new Equipment Price or materially increase the Customer’s Minimum Commitment obligations without agreement or lawful basis. Material changes affecting an active subscription will be notified.

26. Complaints and disputes

The Customer should first contact Print-IQ customer support. The parties will attempt in good faith to resolve disputes promptly. Nothing prevents either party from seeking urgent relief, using an applicable consumer process, approaching a regulator or commencing legal proceedings.

27. Governing law and jurisdiction

The Agreement is governed by Singapore law. Subject to non-excludable consumer rights or an agreed dispute-resolution process, the Singapore courts have exclusive jurisdiction.

28. General

28.1 Entire agreement. The Agreement constitutes the entire agreement concerning the Service and supersedes prior statements not incorporated into it.

28.2 Severability. If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or severed without affecting the remaining terms.

28.3 No waiver. Delay or failure to exercise a right is not a waiver.

28.4 Third-party rights. A person who is not a party has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce the Agreement, except where the Order Summary expressly provides otherwise.

28.5 Language. If the Agreement is translated, the English version prevails to the extent permitted by law, unless the Order Summary states otherwise.